What we discovered when we implemented Discovery

In February this year, Deakin University Library implemented EBSCO Discovery Service, a web scale discovery system, as its default search. The launch was the culmination of months of work which saw Library staff collaborate with EBSCO technical staff to present a highly customised version of the interface.

Our implementation of EDS is interesting because it highlights:

  • the customisation that was required in order for the interface to meet user needs
  • the value in recruiting staff that have a range of technical skills and abilities, so that the customisation at this level can be achieved
  • the challenge of providing a single interface to a variety of user groups (and keeping everyone happy)
  • the Library’s role in effecting user search behaviour in the digital age
  • the importance of communication and user ‘buy in’ when implementing a new service

Michelle Watson and Kayne Richens
Deakin University

https://app.emaze.com/@ALLCZQQF/theta-what-we-discovered#1

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